24/7 Customer Support in Hosting
We provide you with 24/7 customer, billing and technical support for our hosting service. Even if you are not our customer yet and you have questions, we will assist you right away and provide the necessary information, in order to give you a choice to make the best decision when you obtain a new hosting account. We're available any time, including holidays and weekends, and we provide you with numerous options for communication to get in touch with us - phone, live chat, e-mails and support tickets. For your convenience, we now have multiple phone numbers around the world, thus you'll be able to call the one that is closer to you. The maximum response time for the email messages and your tickets is 1 hour. The standard response time is around 15-20 min, so you can forget about waiting for days to receive support for any task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Servers
We are aware how important it is to receive quick assistance, especially if your website is not working properly for some reason. Our semi-dedicated servers feature 24/7 customer and tech support, so that in case something happens, you are able to use various ways to contact us - telephone line with several local numbers worldwide, live chat, e-mail messages and support tickets. The first two options are for billing, pre-sales and common matters, which means that if you don't have an account yet, for instance, you're able to receive additional details for our solutions, or we can help you with less demanding tech issues. The second two options are for solely technical issues or anything which is more time-consuming because it's easier to follow the dialogue between you and our technical support team. The guaranteed maximum response time for them is just 1 hour, the typical one - 15-20 minutes, therefore you won't need to wait for a whole day in order to get support as you may have to do with various other providers.
24/7 Customer Support in VPS Servers
Using our VPS service, you will never have to wait for more than one hour to get assistance for any type of situation that you could encounter regarding the server or the software that comes pre-installed with it. We guarantee this short reply time for all tickets that you open from your billing Control Panel or e-mail messages which you send to our tech support crew. We have local telephone numbers in a couple of countries around the world as well as a live chat service where we'll assist you with billing, pre-sales and common questions. Customer and technical support is available 24/7/365 via the different ways of communication, so no matter what your question or problem is, there's always someone to help you in a timely manner. If you need assistance with third-party software, which you cannot deploy or which gives you problems, you will be able to take advantage of the Managed Services upgrade package that we offer for all of the VPS plans.
24/7 Customer Support in Dedicated Servers
All of the dedicated server packages that we supply feature 24/7 support via several means of communication and with a one-hour maximum answer time warranty. When you want to learn more about the packages or you have various general or billing questions, you're able to phone one of the local numbers we have around the globe or you may use our live chat support and speak to a live representative. For solely tech matters that require some help from a technical support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you can send an e-mail message, as these channels are more appropriate to track a specific matter. The reply time for them rarely is more than 30 mins, so that you can forget about waiting for an entire day so as to receive support. The support service is available for any server-related matters, which includes the pre-installed software. If you need support for third-party apps, you can consider acquiring the Managed Services upgrade that we offer for all the packages.