A ticketing system is the most common medium of correspondence that hosting providers offer to their clients. It is usually part of the billing account and is the very best way to resolve a problem that requires some time to investigate or that has to be forwarded to a system administrator. In this way, all comments contributed by either side will be stored in the same location in case somebody else needs to work on the issue at hand and the info in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is not included in the web hosting Control Panel, which implies that you’ll have to log in and out of no less than 2 accounts in order to execute a particular operation or to get in touch with the company’s support staff. In case you want to manage a handful of domains and each one is hosted in its very own account, you’ll need to use even more accounts simultaneously. Plus, it might take a significant period of time for the provider to respond to your tickets.

Integrated Ticketing System in Hosting

In contrast to what you may find with lots of other hosting companies, the trouble ticket system that we’re using with our hosting service is an integral part of the Hepsia hosting Control Panel, which is included with all hosting accounts. You will not have to remember several logon credentials, since you will be able to manage both your tickets and the web hosting account itself from one single location. So, in case you’ve got an inquiry or experience a challenge, you can touch base with our customer service staff members right away. Our ticketing system comes with a smart search option. This means that even in case you have submitted a plethora of tickets over the years, you will be able to track down the one that you want without any efforts. Moreover, you can check knowledge base suggestions for fixing commonly faced predicaments.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve opened a semi-dedicated server account with us and you would like to contact our tech support team, you will be able to submit a trouble ticket straight from your Hepsia Control Panel instead of using a totally different tech support platform like you will need to do with the vast majority of web hosting companies on the market. Our integrated trouble ticket system will enable you to submit a new ticket without any effort and to search through older tickets using an intelligent search filter. In addition, you’ll be able to check the relevant knowledge base articles that our system will offer you based on the problem category that you pick for your new ticket. You can accomplish all the above-mentioned procedures without logging out of your Control Panel at any time, which suggests that if you chance upon any predicament or have an inquiry, you can get in touch with our technicians and solve the specific problem in no more than 1 hour using one single support platform.