When your web hosting provider provides live chat support, you'll be able to speak with an agent in real-time and learn helpful information or get a problem resolved in a very timely manner. The advantage of using chat rather than calling to talk to a live person is that you will need only a computer with Internet access, so that you won't pay any charges when you are in another country or state. In addition, it'll be simpler to copy and paste info such as domains, usernames or error messages i.e. details that are sometimes hard to give to the other side on the telephone. The live chat is also a considerably faster way to contact the web hosting service provider's support team as compared to using a ticketing system. Last, but not least, in the event that some situation needs some more time to be taken care of, you're able to do something else entirely while you wait for guidance on the live chat, therefore you won't lose time - something that's impossible in case you're on the telephone.

Live Chat Support in Hosting

Together with the telephone and ticket support, we offer live chat support as well. You are able to contact us every single day, which includes weekends and holidays, and we can give you more information about the hosting service that we offer in case you are not among our customers yet, or about general and billing questions when you already have an account. Although for entirely tech matters you will have to open a trouble ticket to the tech support, as such issues need more time to be taken care of, you may still get in touch with us on our live chat for some technical details. For instance, we're able to assist you to set up an email address in your email client or troubleshoot a number of problems, saving you a lot of time. Even when our phone lines are already off for the day, you will be able to talk to a live person.

Live Chat Support in Semi-dedicated Servers

We have live chat support that is accessible to all our potential and present customers. If you're looking for a new hosting account, you can chat in real time to one of our agents and receive more info about our semi-dedicated servers so as to select the right plan for your web sites. If you already own an account with us, we'll support you in a very timely manner with billing, general and first-level technicalissues. Though in some cases you'll need to open a ticket as there are things that can't be resolved on the live chat, we will help you with various basic jobs, such as installing an e-mail account in an e-mail client or redirecting one domain to another. This way, you will receive timely support and you will save a lot of time.