Live Chat Support in Hosting
Together with the telephone and ticket support, we offer live chat support as well. You are able to contact us every single day, which includes weekends and holidays, and we can give you more information about the hosting service that we offer in case you are not among our customers yet, or about general and billing questions when you already have an account. Although for entirely tech matters you will have to open a trouble ticket to the tech support, as such issues need more time to be taken care of, you may still get in touch with us on our live chat for some technical details. For instance, we're able to assist you to set up an email address in your email client or troubleshoot a number of problems, saving you a lot of time. Even when our phone lines are already off for the day, you will be able to talk to a live person.
Live Chat Support in Semi-dedicated Servers
We have live chat support that is accessible to all our potential and present customers. If you're looking for a new hosting account, you can chat in real time to one of our agents and receive more info about our semi-dedicated servers so as to select the right plan for your web sites. If you already own an account with us, we'll support you in a very timely manner with billing, general and first-level technicalissues. Though in some cases you'll need to open a ticket as there are things that can't be resolved on the live chat, we will help you with various basic jobs, such as installing an e-mail account in an e-mail client or redirecting one domain to another. This way, you will receive timely support and you will save a lot of time.