In case you’ve got a site, a problem might always crop up and it doesn’t necessarily need to be associated with the web hosting service itself. For instance, something can go wrong when you update a software application or some vital data might be edited or erased incidentally. Regardless of what the nature of the problem may be, you will have to get in touch with the client service staff and request them to recover a backup or to assist you in dealing with the problem that you’re facing. How promptly they will do that will determine how much time your sites will be inaccessible. For particular sites such as community sites or shopping portals, a prolonged unreachability can often mean losing visitors and money. Because of this, it’s extremely important that you use the services of a company that provides not only a good customer service, but also a timely one.

One-Hour Response Guarantee in Hosting

With a hosting from our company, you can just forget about waiting around for hours, or even a whole day, to obtain a response to an email or a client support ticket. No matter when you touch base with us, we’ll assist you within sixty minutes max with any technical and pre-sales queries you may have. As a matter of fact, our real reply time scarcely ever exceeds twenty-thirty minutes. Since we’re working night and day, you will always receive assistance in a well-timed manner and we understand precisely how important that is in the electronic era. Shortly after you contact us, we’ll reply to your queries. In case you encounter any technical obstacle, we will tackle it instead of you, or we’ll supply you with all the required information in case there is something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you open a support ticket from your web hosting Control Panel or send an email regarding your semi-dedicated server, you’ll receive a reply within maximum sixty minutes. You can touch base with us at all times with regard to billing, technical or general issues and because of the fact that we are available to you 24-7, you will invariably get support in a timely manner. Depending on the specific question or issue, we’ll give you more details, rectify the complication if it’s been caused by something that’s within our reach or tell you what actions to take in case you have to change some setting for an app that we can’t access. You can forget about waiting around for an entire day for each single answer. The fact is, in the majority of cases we answer emails and tickets within no more than 20 to 25 minutes.