Despite the fact that this isn't the most importantfactor in order to distinguish a reliable hosting supplier from a bad one and a reseller from an actual provider, having the option to call and talk with a live person is an indicator that you are not using the services of a one-person firm and that you can get in touch with somebody whenever you're in need of support. The telephone support for website hosting services may vary from standard to dedicated, so the issues which can be resolved with a call vary depending on the particular company. Generally, these matters are more basic and feature billing or first level tech issues since more complex issues generally require a support ticket where both you and the administrators can track what is going on with a particular issue. Nonetheless, the option to call your supplier can save you considerable time and efforts for the numerous tiny problems which may eventually appear when you manage your website hosting account.

Phone Support in Hosting

As we have live telephone support 14 hrs daily, you'll be able to call us and talk to one of our customer support representatives to get more information about all hosting service that we provide and ensure that our servers match the system requirements for your web sites prior to purchasing anything. For your benefit, we now have telephone numbers on 3 continents so that you can call the one closer to you - in the U.S.A., Great Britain or Australia. If you are already a customer, you'll be able to phone us about general and billing matters, and about some tech issues. If the trouble is strictly technical or it can take longer time to analyze, you'll have to use our ticketing system, which will allow both you and our tech support team to track the details supplied by each side.

Phone Support in Semi-dedicated Servers

Every time you need more info regarding the semi-dedicated servers that we provide, you'll be able to call any of the three support phone lines that we have across the globe - in the United States of America, Great Britain and Australia. By doing this, you're able to check ahead of time whether our services will be appropriate for your websites. If you are already our client and you've got a semi-dedicated account, you will be able to reach us over the phone for fourteen hours a day about any type of billing or general matters. For entirely technical issues you're able to use our ticketing system to get in touch with our tech support as someproblems simply need more time to be dealt with, but we will assist you over the phone with quite a lot of minor technical issues as well, saving you time and efforts.