A 99.9% Server Uptime
The major advantage of building your own hosting platform is that you do not have to worry about compatibility issues – you configure a special set of software tools in such a manner so as to be compatible with a defined set of hardware elements. The outcome is something way more stable and dependable, since there are fewer potential chances of failure. We’ve set up our cloud hosting platform using proven hardware elements and a heavily tweaked version of Security–Enhanced Linux in an attempt to set up a very safe and secure environment for your sites.
That is why, with each of our hosting service packages we offer you a 99.9% server uptime guarantee. This guarantee is valid for all datacenters.
A 99.9% Network Uptime
Along with our cloud hosting platform, we have also set up our very own internal network in each one of our datacenters. Everything is based on top–of–the–line hardware parts fabricated by Juniper. What’s more, on each and every router, we’ve configured a firewall with an advanced algorithm as a way to sift out all dubious requests.
Because of this, in each of our datacenters – in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center and in our AU data center, you can enjoy a 99.9% network uptime guarantee. And this guarantee is valid for all web hosting solutions in each datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. In case you are disappointed with our web hosting services, or if you consider them inadequate, or if you decide that you must have a VPS service rather than a cloud hosting package – we will give you a reimbursement, no questions asked.
All domain name registrations are non–refundable, but you will keep total control over your domains even if you close your web hosting account with us.
24/7 Technical Support
When you manage a web hosting company, your customer service technicians are of vital importance. This is the reason why we’ve attentively handpicked a highly knowledgeable group of technical support engineers, each with many years of expertise behind his back. Thanks to them, we offer 24x7 support with all our web hosting packages.
And not only that, we offer a 1–hour response time guarantee. All helpdesk tickets are answered within 1 hour and our average response time is less than twenty minutes!