Tech Support Channels
A 1–Hour Response Time Guarantee
Each support request you submit to us will be replied to within maximum one hour. If your support ticket or e–mail requires additional assistance from an administrator, we will forward it and leave a note to notify you that your case is being examined. If you make use of the Managed Services package, all of the services included there will be completed at a time that is suitable for you.
A First–Class Client Care Service
- We will be online for you twenty–four–seven to reply to any inquiries that you may have with regard to our Web Control Panel or any of the applications that we have pre–installed for your convenience on the dedicated web hosting server. If you also require support handling server administration procedures, you can check out our Managed Services package, which includes backup hard drive space, Operating System updates on a weekly basis, server monitoring and restarting services, plus problem troubleshooting and software installation services.
A User–Friendly Help Section
Our Web Control Panel was installed by default for every dedicated server. Among its functionalities is a rather convenient integrated knowledge base that will guide you step by step on how to use it. Most of the help articles in addition video versions which demonstrate all the tasks that you can carry out in a highly illustrative way. You can find all the instructional articles and the video tutorials in the top right corner of each section of the Web Control Panel.